Episode can't open my source file
If you have a dot [.] in your file name, Episode will take that as everything after the dot as an extension.
My exported file doesn’t show up on the desktop
If your file has no name before the extension, the file will encode but it won’t show up on the desktop.
My In/Out points buttons are greyed out
In the demo mode of Episode Desktop you are not able to set in/out points.
Why can’t I use an alpha channel when encoding to Flash 8?
Episode does not yet support alpha channel in Flash-8 encodings.
Why can't I encode Real media on my new Mac?
Real encoding will only work on PPC based computers. So if you have an Intel Mac you won't be able to do Real encodings.
What does "Error message: No importer found" mean?
The error message "Error: No importer found" will show up in the Status area if you have an input file format that is not supported by Episode or Episode Pro.
Check the Users Guide to find all supported input and output formats in Episode / Episode Pro.
Be aware that this message can also be due to unsupported audio, video or both audio and video tracks!
Before you submit a support ticket you can try to disable the audio or video track to see which one gives the error message!
What does "Error: failed to open file" mean?
Some special characters in source file name can cause Episode to be unable to work with the input.
For example if the name of the input file has a questions mark [ ? ] you will get this message.
Rename the input file and try again.
The files I encoded as MPEG-2 won't play in QuickTime Player.
Even if you have the MPEG-2 QuickTime Component installed you will not be able to play MPEG-2 with 4:2:2 color space. Please try another player.
Why won’t the file I created in Episode play on my DVD?
If you are exporting a file to be put on a DVD, you must select the 4:2:0 color space within the Episode Pro settings.
Flash 8 source files won’t encode.
Episode does not support importing Flash 8 files.
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